Refund Policy

• Purchases are final once the 7-day withdrawal period has passed. Within it, credit you have not used is refunded in full.
• No refund is given for reasons on your side, including closing your account, no longer needing the Service, or unused balance.
• Our fault? If the Service fails on our side and you stop using it, we refund your unused purchased credit.
• Bonus, promotional and granted credit is never refunded. Refunds go back to the original payment method.

You buy prepaid credit for the Apinoa API. Credit is added to your account balance as soon as the payment is confirmed, normally within seconds, and is spent as you make API calls at the prices on our pricing page. It remains usable for 12 months after your most recent purchase, as the Credit Terms describe.

“Purchased credit” below means credit bought with money. It does not include credit given at signup, as a purchase bonus, in a promotion, or as a monthly grant under an order form (“promotional credit”).

You may withdraw from a purchase within 7 days of the payment date. We refund the part of that purchase’s credit that has not been used, in proportion to the amount you paid. Credit already used on API calls is a service that has been fully performed and cannot be returned.

This is the withdrawal period of the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea. Where the law of the country you live in gives you a longer period (for example, 14 days for consumers in the European Union and the United Kingdom), that period applies instead.

After the withdrawal period, purchases are final and non-refundable, except as described under “Refund when the failure is ours”.

If the Service is wholly unusable because of a failure on our side for more than 72 consecutive hours, as shown by our monitoring, or because of a change we make that makes it unusable for the purpose you bought it, and you decide to stop using it, we refund your unused purchased credit in full, even after the withdrawal period. Ask within 30 days of the failure. Requests that fail are not charged in the first place.

A Marketplace restricting or blocking access to its data, or changing its site, is not a failure on our side: your credit stays usable on the rest of the Service and is not refunded for that reason. If we discontinue the Service as a whole, the Credit Terms provide for a refund of unused purchased credit.

This refund is your sole and exclusive remedy for any failure, interruption or defect of the Service, to the extent the law permits, as the Terms of Service provide.

We also correct, by refund or by restoring credit at our choice, any duplicate payment, payment taken in error, or card payment you did not authorise.

• Credit remaining when you close your account, stop using the Service, or no longer need it, or any other reason on your side, once the withdrawal period has passed.
• Promotional credit of any kind, including purchase bonuses.
• Credit that has expired or been forfeited under the Credit Terms.
• Credit already used on API calls.
• Credit on an account we suspend or terminate for breach of the Terms of Service.
• Fixed fees under an enterprise order form, which are governed by that order form.

Email hello@apinoa.com from the address registered on your account, stating the purchase or account the request concerns. You may also reply to the receipt you received from Paddle. We acknowledge requests within 3 business days.

We may ask you to confirm the request, and may decline or reduce a refund where there is evidence of fraud, abuse of this policy (for example, repeated purchase-and-refund cycles), or unpaid amounts owed to us, in which case we will tell you why.

Approved refunds are issued within 3 business days to the original payment method, in the currency you paid. Purchases made through Paddle are refunded by Paddle as our merchant of record. Your bank or card issuer may take a further 5–10 business days to show the refund. A refund of part of a purchase is the same fraction of the amount you were charged in your currency, so exchange-rate movements since the purchase do not reduce it.

If the original payment can no longer be refunded (for example, the card has been closed), we will agree another method with you.

Please contact us before disputing a charge with your bank; most issues are resolved faster that way. A chargeback removes the corresponding credit and may lead to suspension of the account while it is open, as the Credit Terms describe.

Nothing in this policy limits any right you have under the consumer protection law that applies to you, including the Act on the Consumer Protection in Electronic Commerce of the Republic of Korea. Where such a right is more favourable than this policy, it prevails.

We may update this policy by posting a revised version with a new effective date. A change applies only to purchases made after its effective date; each purchase is governed by the policy in force when it was made.

Refund and billing questions: hello@apinoa.com. Apinoa is operated by Thebase (더베이스), Republic of Korea(business registration no. 126-39-01733).